Policies and Complaints
Policies
Complaining about Carers in Bedfordshire (CiB)
Complaints should be made as soon as possible after the action which caused the complaint took place.
If you are in contact with a member of CiB staff, you should try to resolve the problem informally with them first.
If you are not able to resolve the problem informally with a member of staff, we welcome complaints by the following methods:
- By email – quality@carersinbeds.org.uk
- By phone – 0300 111 1919
- By post – Carers in Bedfordshire, Suite D1, Emerald Court, Pilgrim Centre, Brickhill Drive, Bedford MK41 7P
When making a complaint, it would be helpful if you could state clearly and briefly:
- What went wrong
- When and where it happened
- Who was involved
- What you would like as a result of making a complaint (e.g. an apology or a change to how we provide our services)
- Your name, address, and contact details (telephone and/or email address)
Once we receive your complaint
Any complaints relating to the running of Carers in Bedfordshire, the service it provides, or related matters shall be recorded, investigated and a timely response provided. Carers in Bedfordshire take all complaints seriously, as the opportunity to make service improvements and rectify any omissions in service to carers.
Register With Us
By registering with us as a carer you will get access to a whole range of services, including advice, information, access to our groups, events and carers grants.
Need To Talk To Someone?
You can book a call with one of our support workers and talk to them about any of your concerns.
